One of the things a company needs to do well to stay in business over the long term is constantly improve. If everyone in your company improved their productivity by just 5% a year, the compounding of that alone would give you a cost advantage vs. your competition. The question is, how do you get everyone on board and willing to improve their productivity?
Some people like to say, “If it ain’t broke, don’t fix it,” but I believe all businesses need to be shaken up and transformed every five to ten years in order to stay competitive. I say this partly because if you don’t, you won’t actually know that something is “broke.”